Refund & Returns Policy

Effective date: October 21, 2026

We want you to be happy with what you ordered. If you are not, here is how returns and refunds work at Fig & Coffee, operated by ADL PURE TECH LLC.

30-day return window

You may return most items within 30 days of the delivery date for a full refund of the product price. Items must be unused, in their original condition and in their original packaging with all parts, manuals and accessories included.

Items that cannot be returned

  • Candles, cleaning products, consumables and personal-care items that have been opened, used or had their seal broken, for hygiene and safety reasons. Unopened items in sealed original packaging can be returned.
  • Items marked "final sale" at the time of purchase.
  • Gift cards.
  • Items returned after 30 days from delivery, or returned without a return authorization.

How to start a return

  1. Email support@figandcoffee.com within 30 days of delivery with your order number and the item(s) you want to return. You can also call (866) 690-6410.
  2. We will reply within one business day with a return authorization and instructions.
  3. Pack the item securely in its original packaging and ship it to:
    Fig & Coffee Returns, ADL PURE TECH LLC
    606 NE 5th Way, Florida City, FL 33034, United States
  4. Email us the tracking number once shipped. Returns sent without a return authorization or to a different address may be delayed or refused.

Return shipping costs

You are responsible for return shipping costs and for choosing a carrier. We recommend a trackable, insured service, because we cannot refund items that are lost or damaged in transit back to us. The original shipping fee (if any) is not refundable. The one exception is Section "Damaged, defective or wrong items" below, where we cover return shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may take an additional 5–10 business days to post the credit. There is no restocking fee. If an item comes back used, damaged or missing parts, we may refund a reduced amount or return the item to you at your cost.

Damaged, defective or wrong items

If your order arrives damaged, defective, or you received the wrong item, email support@figandcoffee.com within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or a full refund including any shipping you paid, and we will provide a prepaid return label if we need the item back.

Exchanges

We do not process direct exchanges. Return the item for a refund under this policy and place a new order for the item you want.

Cancellations

You can cancel an order for a full refund any time before it ships. Email us as soon as possible with your order number; we usually ship within 24 hours on business days, so once an order has shipped it has to be handled as a return.

Lost or undelivered packages

If tracking shows your package as delivered but you cannot find it, check with household members and neighbors and wait 48 hours, as carriers sometimes mark packages early. If it still has not arrived, contact us and we will work with the carrier to locate it or send a replacement. See our Shipping Policy.

Chargebacks

Please contact us before disputing a charge with your bank. We resolve almost every issue directly and quickly, and a chargeback filed for an order you received may be contested.

Contact us

ADL PURE TECH LLC, doing business as Fig & Coffee
606 NE 5th Way, Florida City, FL 33034, United States
Phone: (866) 690-6410
Email: support@figandcoffee.com