Shipping Policy

Effective date: October 21, 2026

This Shipping Policy explains how Fig & Coffee (operated by ADL PURE TECH LLC) ships your order.

Where we ship

We ship to addresses in the United States only, including all 50 states and Washington, D.C. We do not ship to P.O. boxes for oversized items, APO/FPO addresses, U.S. territories, or outside the United States. Orders to addresses we cannot ship to will be cancelled and refunded.

Shipping cost

Standard shipping is free on every U.S. order. There is no minimum. If we offer an expedited option at checkout, its price is shown before you pay.

Processing time

Orders are processed and shipped within 1 business day (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2 p.m. Eastern, or on weekends and holidays, are processed the next business day. During peak periods (for example, Black Friday through the holidays) processing can take up to 3 business days; we will say so on the Site if that is the case.

Delivery time

Standard delivery takes 3–7 business days after your order ships. Delivery times are estimates, not guarantees, and can be affected by weather, carrier delays and holidays. We ship with USPS, UPS and FedEx and choose the carrier based on your address and the size of the package.

Tracking

You will receive an email with a tracking link as soon as your order ships. You can also view tracking in your account under Orders. Tracking may take 24–48 hours to show movement after the label is created.

Multiple-item orders

Items in one order may ship separately and arrive on different days. You will receive tracking for each shipment, and you are never charged extra for split shipments.

Address accuracy

Please check your shipping address before you place your order. We are not responsible for orders shipped to an incorrect or incomplete address you provided. If you notice an error, email support@figandcoffee.com immediately; we can usually correct it before shipping, but not after. Packages returned to us as undeliverable because of an address error will be refunded for the product price once received, less any carrier fees we incur.

Lost, delayed or damaged packages

If your tracking has not updated for 7 business days, or your package shows as delivered but has not arrived after 48 hours, contact us and we will open a carrier claim and either reship your order or refund you. If your package arrives damaged, keep the packaging and email us photos within 7 days of delivery so we can replace it. See our Refund & Returns Policy.

Risk of loss

Title and risk of loss pass to you when the carrier accepts the package from us, but we will help you resolve any carrier loss or damage as described above.

Sales tax

Sales tax is calculated at checkout based on your shipping address, as required by law.

Contact us

ADL PURE TECH LLC, doing business as Fig & Coffee
606 NE 5th Way, Florida City, FL 33034, United States
Phone: (866) 690-6410
Email: support@figandcoffee.com